Abfra.com - FAQ

About ABFRA.com

• What is ABFRA.com?

  ABFRA.com has more than 30 years of experience selling fragrances and cosmetics from the world’s leading top luxury brands and is one of the largest online fragrance discount retailers together with its European sister company. Over the past 30 years, we have served millions of satisfied customers and delivered an amazing number of customer smiles throughout the decades.

• What makes Abfra.com different from other online perfume retailers?

  At Abfra.com, we strive to offer a unique shopping experience that sets us apart from other online perfume retailers.

  Here are a few reasons why we're different. Abfra.com offers:

  Personalized Customer Service:

  Our 24/7 online concierge, Poppy, is always available to assist you with product recommendations, questions about fragrances, or help with finding the perfect gift. We also offer easy access to live customer service whenever you need it.

  Direct Sourcing from Brands:

  We directly purchase our perfumes, fragrances, and cosmetics from the brands themselves, without any intermediaries. This guarantees the authenticity and excellence of every product we offer.

  Luxury Brands:

  In addition to a wide range of popular perfumes, we also offer luxury brand products like Burberry, Guerlain,  Christian Dior, Hermès, Jean Paul Gaultier, Tiffany & Co., Yves Saint Laurent, and many more. This gives you access to extraordinary, high-end products that can sometimes be difficult to find elsewhere.

  Online-Only Savings:

  Since we operate solely online and don’t have the overhead costs of a brick-and-mortar store, we’re able to pass those savings directly onto you, offering great prices all year long.

  Sustainability:

  We are committed to eco-friendly practices. Our packaging is made with high-solid recycled paper, ensuring that we minimize our environmental footprint.

  Wide Range of Products:

  We offer an extensive selection of perfumes, fragrances, and cosmetics from top brands, as well as unique, hard-to-find scents. Whether you're looking for a classic fragrance or something exclusive, you'll find it with us.

  Flexible Payment Options:

  We make shopping easy with options like Afterpay and Shop Pay, which allow you to pay for your purchases in four interest-free installments.

  Exclusive Deals:

  We offer exclusive sales throughout the year, including special events like Abfra’s Day, where you can find unbeatable discounts and limited-time offers.

  Fast Shipping & Secure Packaging:

  We ship orders quickly from our Las Vegas, NV headquarters, which is equipped with a climate-controlled warehouse to safely guard products. We also use appropriate, protective packaging to ensure your items arrive intact and secure, even during long transit times.

  With our focus on personalized service, sustainability, direct sourcing, luxury brand offerings, and great value, Abfra.com strives to provide a more thoughtful and enjoyable shopping experience for perfume lovers.

• Why should I purchase from Abfra.com?

  At Abfra.com, we always guarantee that all products sold on our store are 100% Original and Authentic designer fragrances and that your checkout is 100% safe and secure. Buying from Abfra.com guarantees a total stress-free shopper experience.

  We offer everything from prestigious fragrances and beauty products to luxury brand women’s perfumes, best popular men’s cologne, cosmetics, skincare, makeup and even accessories from the World’s Top Designers with hundreds of references available in permanent stock at extraordinary discount prices.

• Where is Abfra.com located?

  Abfra.com has its headquarters and climate-controlled warehouse located in Las Vegas, NV.

  This strategic location allows us to efficiently deliver to all U.S. states within 3-7 business days after you place your order.

• Do you have a Brick-and-Mortar Store?

  Currently, Afbra.com is a 100% Perfumes and Cosmetics Online Discount Retailer.

  We do not have any Brick-and-Mortar Store available at this time, however, you will find your favorite fragrance and cosmetics here with Fast U.S. Standard Ground Shipping on the next business day once your order is placed and a 3-7 Business Days expected delivery right to your doorstep.

• Do You do Price Matching Guarantee?

  We currently do not offer price matching. However, we always strive to provide competitive prices and great value on all of our products. 

  Abfra.com offer hundreds of references at extraordinary discount prices all year long and we are certain that you will find your favorite fragrances, perfumes and cosmetics at extraodinary and competitive pricing whatever is the time of the year. 

The 100% Abfra.com Guarantee

• Our Guarantee

  At Abfra.com, we have a commitment to quality and product authenticity. We always guarantee that all products sold in our store are 100% original and authentic designer fragrances and that your checkout is 100% safe and secure.

  We never sell perfumes, colognes, cosmetics, and other beauty products that are not original.

  Our inventory is fulfilled directly from designer brands, and we do not use any intermediate to offer you amazing and incomparable savings.

  We are highly concerned about quality and thrive to keep our excellent reputation throughout the years to come and value with huge discounts on all the products we offer. 

• What is the Norton Shopping Guarantee?

  The Norton Shopping Guarantee is a service that offers added protection for your purchases on Abfra.com.

  It includes benefits such as a money-back guarantee, identity theft protection, and up to $1 million in purchase protection for a secure shopping experience.

  Simply add it to your purchase at checkout for a very low extra cost. 

  Click on the Norton Shopping Guarantee icon to learn more about the full range of protections available to you.

• Who is Poppy?

  Poppy is our wonderful 24/7 online chat concierge, always available to assist you with any questions about Abfra.com, our perfumes, fragrances, cosmetics, pricing, and more.

  Poppy can help you find the perfect fragrance, choose a thoughtful gift, purchase a gift card, and provide details on our shipping, return, and exchange policies. Feel free to ask any questions, Poppy is always there to help!

  Plus, if you need further assistance, Poppy can always connect you with a live customer service associate who will be happy to assist you.

  Feel also free to contact us directly at customerservice@abfra.com for any additional support.

• Does Abfra.com offer any 24/7 online customer support?

  Yes, Abfra.com offers 24/7 online customer support through Poppy, our wonderful online chat concierge. Poppy is always available to help with any questions about our products, pricing, shipping, returns, and more. If you need more personalized assistance, Poppy can also connect you with a live customer service associate at any time. Additionally, you can reach us directly at customerservice@abfra.com for further support.

• What Means the TrustedSite icon displayed on the right-hand corner of the website?

  The TrustedSite icon displayed in the right-hand corner of our website indicates that our site has been certified for security and privacy by TrustedSite. This means that we meet strict standards to protect your personal information, ensure secure transactions, and follow best practices for privacy.

  By clicking on the TrustedSite logo, you can learn more about how we safeguard your data and provide a secure, trustworthy online experience. It’s a symbol that shows you can shop and browse with confidence, knowing we are committed to maintaining the highest security and privacy standards.

• Is my Personal Information kept Private?

  Abfra.com is a TrustedSite Certified Secure Website.
  We take your privacy seriously. At Abfra.com, we are committed to ensuring that your personal information is always kept completely private and secure.

  Your personal data is protected by our strict privacy policies. We will never share or sell your information to third-party companies.

  Your privacy is our priority, and we take every necessary step to safeguard your information at all times.

  To learn more about the security and trustworthiness of our website, simply click on the TrustedSite logo located at the bottom right-hand corner of any page. This will direct you to detailed information about how we protect your personal data, secure transactions, and maintain privacy standards. TrustedSite is a trusted certification that confirms we meet rigorous security and privacy requirements, so you can shop and browse with confidence.

  If you have any questions or concerns about your information, please don’t hesitate to contact our Customer Service Department.

Authenticity

• Are Fragrances, Perfumes and Cosmetics available at Abfra.com Authentic?

  All our fragrances and cosmetics are 100% Original and Authentic and you will never find any imitations here.

  This is the basic part of offering a perfect and wonderful shopping experience to our customers and, of course, keep Our 100% Abfra.com Guarantee permanently (Please check Our Abfra.com Guarantee above for more information).

Fragrances

• What is the difference between Perfumes and Colognes?

  Perfumes is the term used for all fragrances used by Women and include Eau de Parfum, Eau de Toilette while Colognes are the fragrances used by mostly by Men which may also include both Eau de Parfum and Eau de Toilette depending on the fragrance and the Designer Brand.

• Do Women use sometimes Men’s Colognes?

  Women sometimes do also like Men’s fragrances and like to use them from time to time due to the quality and wonderful smell they also offer.

  There are also some fragrances available that have been designated as unisex by the fragrance designers and there are also plenty of fragrances for Women which are wonderful for everyday use or occasions on our site.

  Do not hesitate to visit our different stores and ask our 24/7 Online Live Concierge for any recommendations considering the scents you are looking for.

• Eau de Toilette vs Eau de Parfum. What is the difference?

  The difference between Eau de Toilette vs Eau de Parfum is simply the amount of concentration of oils in the fragrance.

  Eau de Parfum has a higher concentration than Eau de Toilette, making it a stronger fragrance.

  There is also pure perfume, which has the highest concentration, and Eau de Cologne which has the lowest concentration of oils among all of them.

• Why do some Men wear Cologne and others prefer to wear After Shave?

  Colognes are very famous among most Men because they are mostly available on any Designer Men’s fragrances while After Shave only do exist on some fragrance references.

  Colognes are also a fantastic way to wear the fragrance they love the most.

  After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is soothing to the skin. After Shave Gel also soothes the skin but cools the skin as well and relieves razor burn.

• What do fragrance notes refer to?

  Fragrances are comprised of different oils and scents and these scents are often called notes.

  The top notes are very light and last just a few minutes (usually 5-10 minutes).

  Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more.

  Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

• What fragrances sizes do you sell?

  There are lots of sizes available on the website depending on the fragrances you are looking for.

  Some fragrances are available in many sizes while others are available in just a few. Most of the time, fragrances are available in standard sizes such as 1.7 oz, 3.4 oz and/or 6.7 oz.

  Some fragrances are also available in other sizing depending on the fragrance and the brand designers themselves.

• How can I keep my fragrance from going bad?

  To better keep your fragrances, it is always better to store them in a cool and dry area, away from windows as sunlight can unbalance the various ingredients.

  An open bottle should be kept in its box to ensure a longer shelf life.

• My fragrance has been discontinued; how do you still have it in stock?

  We stock thousands of fragrances, and it is possible that a few of them could have been discontinued in your previous fragrance retailer because they did not have a large inventory as we do.

  However, in order to guarantee perfect quality of our fragrances, any item available here at Abfra.com is stocked in our Temperature and Humidity-controlled Warehouse located in Las Vegas, NV, so you can be sure that any fragrances and/or cosmetics you will find here will be always delivered in their original and perfect condition and quality.

Deals, Discounts, Special Offers and Events

• Can I have a First-time Buyer Coupon?

  Thank you for reaching out! While we don't currently offer a specific first-time buyer coupon, Abfra.com regularly features amazing discounts on a wide selection of top fragrances and cosmetics—up to 75% off retail prices. To make sure you get the best deals, we recommend checking our website regularly for current sales and promotions.

  Feel free to sign up for our newsletter or follow us on social media to stay updated on the latest offers and special promotions!

• What are the Abfra’s Days?

  Abfra’s Days are exclusive sales events held twice a year, in July and October, where you can find some of our best deals and biggest discounts of the year.

  These special events offer unbeatable savings on our entire range of perfumes, fragrances, cosmetics, and luxury brand products.

  During Abfra’s Days, we feature:

  - Up to 75% off on select items,
  - Special limited-time offers and bundles,
  - Exclusive deals on premium brands like Burberry, Hermès, Jean Paul Gaultier, Yves Saint Laurent, Tiffany & Co., and many more.

  Be sure to check our website regularly to stay updated and never miss out on these exciting events.

  Abfra’s Days are the perfect opportunity to shop luxury products at amazing prices!

• How do I know I am making some huge savings with Abfra.com?

  At Abfra.com, we are committed to offering our customers the best value on premium perfumes, fragrances, and cosmetics.

  Here's how you can be sure you're making huge savings:

  Exclusive Discounts:

  We offer up to 75% off retail prices on many of our products, giving you significant savings on top-tier fragrances and cosmetics.

  Special Promotions:

  Throughout the year, we run limited-time sales, holiday promotions, and special events like Abfra’s Day, where you can find additional discounts and exclusive offers.

  Online-Only Savings:

  Since we operate solely online and don’t have the overhead costs of a brick-and-mortar store, we’re able to pass those savings directly onto you, offering great prices all year long.

  Price Transparency:

  Our website clearly displays the retail price and the discounted price, so you can easily see the savings you’re getting on each product.

  Luxury Brands at Lower Prices:

  We offer premium and luxury brands like Burberry, Christian Dior, Hermès, and Yves Saint Laurent at competitive prices, often lower than what you would find elsewhere.

  Flexible Payment Options:

  You can take advantage of interest-free payment plans through Afterpay and Shop Pay,  making it easier to spread out the cost of your purchases without extra fees.

  With our transparent pricing, frequent sales, and access to luxury brands at affordable prices, you can feel confident that you're getting great savings on every order at Abfra.com.

• How Much Discount Do You Offer on Abfra.com?

  Abfra.com is your leading specialty cosmetics and fragrance online discount retailer providing perfumes, cosmetics, skincare and makeup products from the most reputable brands and designers in the world at extraordinary discount prices.

  Our store offers everything from prestigious fragrances and beauty products to everyday skincare with a wonderful online shopping experience. We offer huge discounts up to 75% off retail prices all year round and provide additional discounts, deals, coupons or offers depending on the season and/or events.

  Whatever is the time of the year, Abfra.com will have a wonderful special event or occasion in place (President's Day, Valentine's Day, Spring, Easter, Memorial Day, Summertime, Back to School, Falls, Halloween, Black Friday, Cyber Monday, and, of course, Christmas! All year long, you will find here amazing products at extraordinary prices. Check back often for current deals and offers and enjoy amazing savings!

• Which Events and Holiday Special Offers does Abfra.com generally cover during the year?

  Abfra.com participates in a variety of special events and holiday promotions throughout the year.

  Here are the key events and offers we typically cover, listed chronologically:

  New Year's Sale – Start the year with great deals on fragrances and cosmetics.

  Martin Luther King Jr. Day  – Promotions in honor of this U.S. holiday.

  Valentine’s Day – Special offers on gifts, perfumes, and gift sets for your loved ones.

  Presidents’ Day – Discounts on select products in celebration of this U.S. holiday.

  Spring/Easter Sale – Seasonal promotions and discounts on select products.

  Mother’s Day – Special offers on fragrance gifts and beauty products.

  Memorial Day – Special offers on fragrances and cosmetics during this holiday weekend.

  Father’s Day – Discounts and gift ideas for Father's Day, including perfumes and grooming products.

  Independence Day – Summer promotions and deals on perfumes and beauty products.

  Abfra’s Days** (July & October) – Exclusive sales and offers, held twice a year to celebrate our brand.

  Back-to-School Promotions – Discounts on select cosmetics and personal care products.

  Labor Day – Deals on a variety of items, including perfumes and cosmetics.

  Fall Sale – Special offers on fragrances and beauty products in the fall.

  Columbus Day – Special offers for this holiday, including discounts on select items.

  Black Friday – Major discounts on perfumes, fragrances, and cosmetics, with sales beginning in early November and continuing through the week leading up to Black Friday.

  Cyber Monday – Additional online-only offers, often paired with Black Friday deals.

  Holiday Christmas and New Year’s Sale – Big discounts leading up to and after the holiday season, with special gift bundles and limited-time offers.

  Abfra's Days are held twice a year, once in July and again in October, featuring exclusive sales and special offers.

  Be sure to check us often to stay updated and never miss the next big event!

• What are the Terms and Conditions for the Current Deals and Promotions available on the website?

  All promotions, deals, special offers and events have their own terms and conditions of validity and usage. 

  Current offers available on Abfra.com are valid during the period as indicated on our website and upon availability (it can be until stocks last, for example). Some Exclusions May Apply. Out-of-stocks products are excluded from the promotions and sales available and cannot be restocked or pre-reserved before sale ends.

  Abfra may terminate its offers at any time and without prior notice. Offers may not be combined with any other promotions, sales and/or discounts. See Offer Terms and or checkout for more details.

• Are certain products, perfumes, fragrances, and/or cosmetics excluded from current promotions or sales?

  Yes, some products on Abfra.com may be excluded from additional discounts or promotions.

  While we offer most of our fragrances and perfumes at extraordinary prices—often with savings of up to 75% off retail—certain items may not be eligible for further discounts during temporary sales or promotional offers. This is because these products are already deeply discounted to provide the best value for our customers.

  If a product is not eligible for an extra discount, the additional discount will not be applied at checkout in your shopping cart.

My Account

• How Do I Check My Abfra.com Account?

  Simply click on My Account link provided on top of our pages.

• How Can I Update My Profile?

  Once in your account, simply click on “Information” or “addresses” and update the information you wish to modify.

• Can I Add more than one Shipping Address?

  Yes! Simply click on “Addresses” and add the shipping address you wish to provide for your order.

• How Do I Create and/or Update My Wishlist?

  Click on “My Wishlist” to update it accordingly.

  You can also add your favorite fragrances and/or other products available on Abfra.com directly from the product pages. It’s that simple!

• Can I Receive Some Product Alerts?

  Yes! You can add them directly from your favorite fragrance product pages and review/update them directly from your account.

  Simply click on “My Alerts” to display, update and review them.

Ordering

• How Do I Order with Abfra.com?

  It is very easy to order with us. All orders are made automatically online on Abfra.com. Select the fragrances, cosmetics, beauty products and or accessories you like and add them to your shopping cart. Click on your cart to display all the products you are purchasing. Your shipping cart will display all placed items, pricing, shipping, handling cost and even applicable discount available as well as payment available for your order.

  Don’t forget that Abfra.com allows you to receive Free and Fast U.S. Standard Shipping on all orders of $59.00 and over so it is time for you to add the other items you are thinking and enjoy your free shipping (Exclusions May Apply)! Also, remember you may change the quantity of any item in your shopping cart, as well as remove it completely, at any time. Continue the process through the pages, indicating your first and last name, shipping address, daytime phone number and credit/debit cards details, expiration date and billing address once requested to process your payment. All orders are placed and charged in U.S. dollars.

• Norton Shopping Guarantee – Protection for Your Purchases

  The Norton Shopping Guarantee is an optional service that provides additional protection when you shop on Abfra.com. By adding the Norton Shopping Guarantee during checkout, you can enjoy peace of mind knowing that your purchase is covered for a variety of potential issues.

  Advantages of the Norton Shopping Guarantee:

  1. Purchase Protection:
     If your order is lost, stolen, or damaged during transit, the Norton Shopping Guarantee can provide reimbursement for the cost of the item (up to $1,000).

  2. Identity Theft Protection:
     The Norton Shopping Guarantee includes identity theft protection for up to $1 million, helping to safeguard your personal information against fraud.

  3. Price Protection:
     If you find a lower price for an item within 30 days of purchase, Norton offers price protection, allowing you to receive a refund for the price difference.

  4. Satisfaction Guarantee:
     If you are not completely satisfied with your purchase, Norton Shopping Guarantee offers a 30-day satisfaction guarantee. You can request a refund for the purchase price, as long as the product is returned in its original condition.

  5. Zero Liability Fraud Protection:
     If you are the victim of unauthorized credit card charges related to your purchase, Norton Shopping Guarantee offers zero liability protection for fraudulent charges.

  Coverage Amounts:

  • Lost or Stolen Packages: Coverage up to $1,000 if your package is lost or stolen after delivery.
  • Price Protection: Refund up to $100 for the price difference if the item is found at a lower price within 30 days of purchase.
  • Identity Theft Protection: Up to $1 million in identity theft protection.
  • Satisfaction Guarantee: Refund for the purchase price of the item (subject to terms and conditions).
• What is the Norton Shopping Guarantee?

  The Norton Shopping Guarantee is a service that offers added protection for your purchases on Abfra.com.

  It includes benefits such as a money-back guarantee, identity theft protection, and up to $1 million in purchase protection for a secure shopping experience.

  Simply add it to your purchase at checkout for a very low extra cost. 

  Click on the Norton Shopping Guarantee icon to learn more about the full range of protections available to you.

• How do I add the Norton Shopping Guarantee to my order?

  You can add the Norton Shopping Guarantee to your order during checkout for a small fee.

  This service will then automatically apply to your purchase, providing you with the protection outlined above.

• Do You Offer Abfra.com Gift Cards?

  Yes, Abfra.com provides Gift Cards so you can gift yourself, some loved ones, friends or anyone you like.

  At this time, Abfra.com Gift Cards are proposed in $10, $25, $50, $100, $200 and $500 denominations. They can be printed right away after order, sent to someone you love, immediately or at a later date and you will be able to add your message upon checkout.

  Please note that Gift Cards are excluded from discounts and/or special offers provided sitewide.

• How do I know that my Order is being placed?

  Once you have submitted your order, you will receive a confirmation page with the details of your order and a confirmation e-mail will be sent out to the e-mail address you specified on your order within few minutes which confirms the complete details of your order and payment. It's that easy!

  You will be also able to check the status of your order, anytime, from your Abfra.com account automatically.

  Also, do not hesitate to contact our 24/7 Online Live Chat Concierge with any questions you may have about your order. It will always be more than happy that assist you in any way and help you with any further needs about your purchase with us.

• Is my Abfra.com Online Order Secure?

  We always guarantee a 100% Safe and Secure Checkout and your information is protected. Your payment is provided by our Payment providers Shopify Payments which guarantees a total, perfect and secure payment environment.

• How do I check my Order Status?

  To check your order status, simply log in into your Abfra.com Account and click on “Orders Histiory” to display your orders and check the status of your order.

  Abfra.com usually ships your order on the next business day after placing your order and it is expected to reach your destination within 3-7 business days.

  Once your order ships, Abfra.com will send you an automatic confirmation shipping email to the email address provided during checkout with the tracking number so you will be able to follow your shipment until it reaches your destination.

  Also, do not hesitate to contact our Online Live Chat Concierge on the right-hand side of your current screen for any updates on your order. It will answer any questions you may have and will give you appropriate information on your shipment.

• I made a mistake. How can I Cancel my order?

  If you made any mistake when placing your order, simply send us an email before it has shipped from our warehouse, so we will do our utmost possible to cancel it right away before it ships. 

  When your order has been cancelled according to your request, we will send you a confirmation notice via email to the e-mail address you provided with your order in order to confirm the cancellation.

  If, however, your order has already shipped, please contact us to inform us that you needed to cancel it and we will organize a return of your purchase, so, once we have received it back to our warehouse, we will process for a store credit or full refund at your convenience.

  Do not hesitate also to contact our 24/7 Online Chat Concierge with any questions you may have regarding your order status. Simply click on the Chat button provided on the right-hand side of your current screen.

• How can I check my Order History?

  To check your order history, simply log in into your Abfra.com Account from the link provided on the top of our website, and click on Order History so you will be provided all current and past orders made with us.

• Can I Gift someone and Ask for Gift Wrapping with my order?

  Yes! Of course, if you wish to Gift someone you love, a friend, a coworker, someone you wish to thank you, or anybody else, Gift Wrapping is available for any order made on our website. 

  Simply click on the appropriate field placed on your checkout page and your Gift(s) will be automatically delivered to your addressee wrapped in a wonderful Gusseted Velvet Pouch!

  Please note that Gift Wrapping is offered for a $2.99 extra surcharge which will be automatically applied to your order.

Availability

• How do I know if my favorite fragrance is available?

  To verify if your favorite fragrance is available, simply type in your desire fragrance in our website’s top search bar or click on your favorite brand to display the fragrance you are looking for.

  Abfra.com offers a wide range of Perfumes and Colognes from prestigious fragrances to famous celebrity’s perfumes and popular men’s colognes with hundreds of references available in permanent stock, so there is a good chance that your favorite one is our shelves and ready to ship.

• How do I know if my favorite fragrance is currently in stock and ready to ship?

  Most of our products and fragrances available at Abfra.com are in permanent stock and ready to ship.

  Your order is shipped with Fast U.S. Standard Shipping from our warehouse located in Las Vegas, NV on the next business day and expected to reach your destination within 3-7 business days in order to guarantee stress-free and fast delivery.

• How Often Do You Add New Inventory?

  We receive frequent new inventories from Fragrance and Cosmetics designers.

  These include most of the time, brand new fragrances from the manufacturers as well as new references that we are adding to our catalog to offer you more and more availability in permanent stock.

  Please check back often to find out new fragrances and cosmetics deals at extraordinary discounts. Your farorite fragrance is certainly available out there right now.

• Can I send gifts and include a message to my Loved Ones?

  Yes! It is very easy to gift your loved ones with wonderful fragrances and/or beauty products.

  Simply click on “This is a Gift” on your shopping cart and add your Gift Message in the appropriate field if you wish. Your Gifts will be gift wrapped upon shipping and your Gift Message will be automatically printed and added to the shipment so your loved ones will immediately know who was sending their gifts upon delivery.

• How can I send a Message with my Gift?

  To add a message with your Gift, simply type in your message in the Gift Note fied located on your checkout page directly.

  Your message will be automatically printed and added on your recipient's package along with their item(s).

Payments

• Which Form of Payments can I use to place my order?

  We currently accept Visa, Mastercard credit and debit cards, American Express, Discover, JCB, Diners Club credit cards as well as Affirm and After pay should you decide to split your order in few installments through our partner payment provider Shopify Payments.

   

  During checkout, you will be able to provide your credit or debit card details information on the appropriate page.

   

  Currently, Abfra.com does not accept any ACH Transfer and/or personal checks and we cannot split payments onto separate cards or pay methods.

• What is Afterpay?

  Afterpay is a payment service that allows you to split your purchase into four equal, interest-free installments, which are paid every two weeks.

  When you choose Afterpay at checkout, you’ll make the first payment at the time of purchase, and the remaining three payments will be automatically deducted from your chosen payment method every two weeks.

  To use Afterpay, you simply need to:

  1. Select Afterpay as your payment option during checkout.

  2. Provide your payment information (Afterpay will review and approve based on their criteria).

  3. Pay the first installment upfront, and the remaining payments will be automatically charged to your card every two weeks.

  There are no interest charges or fees if payments are made on time. However, late payments may incur a fee, so it’s important to ensure payments are made on time.

  It’s a great way to shop now and pay over time, while still enjoying your items immediately!

• Can I pay with Klarna?

  Unfortunately, we do not accept Klarna at this time.

  However, we do accept Afterpay and Shop Pay, both of which allow you to pay in 4 interest-free installments. You can choose either of these options at checkout for a flexible payment plan.

• Are you accepting payment in 4 installments?

  Yes! We do accept payments in 4 installments through Shop Pay and AfterPay.

  You can choose either option at checkout for a flexible payment plan.

• Can I use PayPal to Pay for My Order?

  Unfortunately, Abfra.com currently does not accept payments through PayPal.

   

  Even if PayPal is an alternate method of payment for purchasing your order, Abfra.com chose not to use the method of payment at this time.

   

  Please check above for all other forms of payments currently accepted by Abfra.com. We accepts lots of forms of payments and you will certainly find the one that is the most convenient and appropriate for your order.

• My Payment is Declined, why?

  There are numerous reasons why a credit or debit card can be declined.

   

  Unfortunately, Abfra.com do mostly never know why a payment has been declined by our payment provider and/or your financial institution. 

   

  Please note that your billing address must exactly match your financial institution statement for the payment to be approved by the financial institution. If any numbers are different, orders will not be processed. Please also be sure to correctly spell address and city name exactly as it appears on your card’s statement and avoid any abbreviations unless that is how it appears on your card’s information.

   

  Please contact your debit or credit card issuer if you need the exact billing address associated with your debit or credit card or to know the reason for the declined payment. Once the banker has confirmed your ability to retry the payment, just come back to your checkout page and try making your payment a second time which should be approved. 

   

  Note: if your previous payment has been declined, do not be worried as it will never be posted to your bank or credit card account.

   

  If you used a debit card at the time of the declined payment and the transaction still shows in your account under pending, that transaction will be removed from your debit card issuer within 1 to 7 business days depending on your credit card financial institution. Please contact your credit card company directly to learn more.

   

  Also, for your security, please be advised that you may also be asked to provide your 3 or 4-digit card information number provided on the back of your debit or credit card (CID, CVN, CVV, CVC). Certain American Express credit card will provide that number on the right-hand front of your card. For more information on all forms pf payments accepted with Abfra.com, please visit our Payment Page.

• How Will My Order Show Up on My Credit Card Statement?

  Depending on your credit card company, your payment will automatically show up as Abfra.com and may also display Shop Pay, Shopify Pay which is the platform Abfra.com relays on to process their credit card transactions.

Sales Taxes

• Where do you currently Collect Sales Taxes?

  State laws require that we currently collect applicable sales taxes on all orders shipped to addresses in the State of Nevada.

  Currently, all orders made outside of the State of Nevada will not be charged any local taxes.

  Applicable sales taxes will automatically be calculated and added to your order as well as indicated upon checkout.

Shipping and Delivery

• How Can I Get Free U.S. Standard Shipping?

  We offer Fast and Free U.S. Standard Shipping on all orders of $59.00+ (after discounts have been applied and excluding taxes) to all Continental U.S. Destinations (Exclusions/Terms Apply), so it is time for you to purchase items you are thinking and enjoy our free shipping!

  A Shipping and Handling Charge of $9.95 applies automatically to all Continental U.S. orders under $59.00 (after discounts have been applied and excluding taxes with extra shipping charges for AK, HI).

  Currently, Abfra.com does not ship internationally.

  For more information on all shipping destination and costs, please visit our Shipping Page.

• Where is my order shipping from?

  Your order is shipped with Fast U.S. Standard Shipping from our warehouse located in Las Vegas, NV on the next business day and expected to reach your destination within 3-7 business days.

  Our inventory is fulfilled directly from Designer's Brands and do not use any intermediate to offer you amazing and incomparable savings.

• Does Abfra.com ship during holidays or weekends?

  No, Abfra.com does not ship on holidays or weekends.

  If you place an order during a holiday or weekend, it will be processed and shipped on the next business day.

  Once your order ships, you will receive a tracking number, allowing you to track your shipment until it is delivered to your destination.

• How long is your shipping and delivery process?

  Once your order is submitted and your payment processed and validated by our payment provider, we expedite it for preparation and ship it with Fast U.S. Standard on the next business day.

  Your order is expected to reach your destination within 3-7 business days in order to guarantee a total stress-free shopping and fast delivery.

  Do not hesitate to contact our 24/7 Online Chat Chat Concierge for any questions about your order or to obtain any information about its current processing.

• Do You Accept International Orders?

  Currently, Abfra.com does not accept any international orders.

  We do currently only ship orders to all Continental U.S. Destinations (Exclusions/Terms Apply). Please check our Shipping and Delivery page for more information.

• Can I use a P.O. Box for my order?

  Yes, of course! You can use a P.O. Box as your delivery address upon checkout for your order.

  However, orders made through P.O. Boxes destinations are automatically made through our U.S. Standard Shipping Business 5-7 days.

  If your order contains restricted items, you must choose USPS Ground and may experience longer than usual standard transit times. Also, please also be informed that orders through PO Boxes may not be delivered on weekends.

• How do I know that my perfume will be delivered intact after a long transit to my destination?

  At Abfra.com, we take great care to ensure your perfume arrives safely.

  We use high-solid recycled paper inside the packaging to protect your items during transit, ensuring they are perfectly cushioned and secure. Our packaging is designed to absorb any impact, preventing damage during delivery.

  While damage during transit is extremely rare, if your perfume does arrive damaged, please contact our customer service team right away, and we will resolve the issue promptly.

• How do I check my Order Status?

  To check the status of your order, simply log in into your Abfra.com Account and click on “Orders History” to display your orders and check its current status.

  Abfra.com usually ship your order on the next business day after placing your order and it is expected to reach your destination within 3-7 business days.

  Once your order ships, Abfra.com will send you an automatic shipping confirmation via e-mail to the email address provided during checkout with the tracking number so you will be able to follow your shipment until it reaches your destination.

  Do not hesitate to contact our 24/7 Online Chat Chat Concierge for any questions about your order or to obtain any information about its current processing.

• I didn't receive a Tracking Number yet. How can I request one to follow my order?

  A tracking number is automatically sent to your email address once your order has shipped. 

  If, however, you have not received it yet, please take time to check your Spam Folder as it may have been delivered there by your mail client.

  Please also feel-free to contact our Customer Service Department at customerservice@abfra.com anytime and we will be very happy to send your tracking link via email immediately.

• I have entered a wrong address to my order and the item was sent back. What can I do?

  If your order sent back to our warehouse because of an error of delivery address provided upon ordering, simply contact our Customer Service Department at customerservice@abfra.com to provide us with the correct address for your shipment.

  Our warehouse will update the address with your indications and ship back your order again to your correct address. 

• I received a wrong item. What do I have to do?

  Please contact our Customer Service Department at customerservice@abfra.com.

  Our team of associates will be happy to assist you immediately.

• What do I have to do if package was shown as delivered but I didn't receive it?

  If your package is displayed on the carrier's website's tracking as delivered, and, you didn't receive ity yet, we do recommend yoiu to contact, first, the carrier directly in order to receive an update on the delivery.

  Experience with deliveries shows that some carriers, sometimes, place packages as delivered before they have have been delivered to you as their delivery is still ongoing.

  If, however, after another 24 to 48 hours after that delivery, you still have not received your order contrary to what is stated, please contact our Customer Service Department at customerservice@abfra.com and we will start an investigation with the carrier in order to resolve the issue.

• My package has been lost/stolen. What do I have to do?

  At Abfra.com, we know how this can be very frustrating and would like to help you on the best way possible.

  In order to prevent this to arise, please note that all packages are automatically shipped with tracking. As of November 14, 2024, we also require a signature upon delivery for all orders to ensure the safe receipt of your package.

  If your package is marked as delivered but you have not received it, please follow these steps to start an investigation with the carrier:

  1. Check Tracking Information: Verify the delivery status and any additional delivery details via the tracking number provided.

  2. Contact the Carrier: Reach out to the carrier directly using their customer service or claims process. They may be able to provide additional information or initiate an investigation.

  3. Check with Neighbors or Household Members: Sometimes packages may be left with neighbors or family members, so please confirm if anyone else received the package on your behalf.

  4. File a Claim: If the carrier confirms the package is lost or stolen, file a claim with them for further assistance.

  Since Abfra.com will not be held liable for any packages that are lost, stolen, or misplaced after the delivery has been confirmed, we do highly recommend to add the Norton Shopping Guarantee for a little extra cost upon checkout of your order.

  The Norton Shopping Guarantee is an optional service that provides additional protection when you shop on Abfra.com. By adding the Norton Shopping Guarantee during checkout, you can enjoy peace of mind knowing that your purchase is covered for a variety of potential issues.

  Advantages of the Norton Shopping Guarantee:

  1. Purchase Protection:
     If your order is lost, stolen, or damaged during transit, the Norton Shopping Guarantee can provide reimbursement for the cost of the item (up to $1,000).

  2. Identity Theft Protection:
     The Norton Shopping Guarantee includes identity theft protection for up to $1 million, helping to safeguard your personal information against fraud.

  3. Price Protection:
     If you find a lower price for an item within 30 days of purchase, Norton offers price protection, allowing you to receive a refund for the price difference.

  4. Satisfaction Guarantee:
     If you are not completely satisfied with your purchase, Norton Shopping Guarantee offers a 30-day satisfaction guarantee. You can request a refund for the purchase price, as long as the product is returned in its original condition.

  5. Zero Liability Fraud Protection:
     If you are the victim of unauthorized credit card charges related to your purchase, Norton Shopping Guarantee offers zero liability protection for fraudulent charges.

  Coverage Amounts:

  • Lost or Stolen Packages: Coverage up to $1,000 if your package is lost or stolen after delivery.
  • Price Protection: Refund up to $100 for the price difference if the item is found at a lower price within 30 days of purchase.
  • Identity Theft Protection: Up to $1 million in identity theft protection.
  • Satisfaction Guarantee: Refund for the purchase price of the item (subject to terms and conditions).

   

• Are your packages recycled?

  Yes, at Abfra.com, we prioritize sustainability. We use cardboard and packaging materials made from recycled paper for ecological reasons.

  This helps reduce waste and minimize our environmental impact.

• Air Shipping USDOT Restrictions

  In compliance with USDOT Rules and Regulations, please be advised that restricted items always require U.S. Standard Ground-only Shipping and Delivery.

  These restrictions include everything in your order which includes perfumes, colognes, all aerosol-type products and pressurized spray cans and items such as hairspray and/or shaving creams.

  Please visit our Restricted Items Page for more information.

Returns, Exchanges, Store Credits and Refunds

• I got a text message or an email that my order was canceled. How long will it take for a refund?

  We are truly sorry that we had to cancel your order. Most of the time, this happens because one of the items in your order became unavailable at the last minute.

  Situations like these are very rare because 100% of all perfumes, fragrances and cosmetics sold on the website are in permanent stock in our national fulfillment center. But, in very rare occasions, when this is happening, we will keep you informed immediately.

  Please rest assured, your refund has already been immediately processed and should appear in your account shortly.

  The time it takes for the refund to be displayed depends on your bank, but it typically takes 3-5 business days.

  If you have any questions or concerns, feel free to reach out to us.

• What is your Policy with Returns?

  Abfra.com accepts return of any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full store credit, a refund, less return shipping, and gift-wrapping charges.

  You will also be able to request any exchange of your item, if needed.

  However, Abfra.com also offers you store credit for your return item, store credit that will be automatically applied to your account once your returned item has been received and validated, so you will be able to purchase your new items accordingly and immediately there after.

  Also, please note that due to health reasons, we do not offer refunds on cosmetics and skincare items. Please make your selections carefully.

  In order to return your item, please contact us upfront via e-mail at customerservice@abfra.com to validate your return. All online orders must be shipped back directly to our warehouse through the return address provided. A return label will be provided to you accordingly so you will be able to drop your return item in its original packaging through your nearest USPS Post Office.

  You should expect to receive your store credit immediately after we have received and validated your returned item. If you requested a refund, it will be automatically provided within 3-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly as soon as your item has been received and validated by our warehouse team members. You will be notified via e-mail when your refund has been processed.

  Please allow few extra days until refund post directly to your credit card or bank statement depending on your credit/debit card financial institution. For more information on our Refunds and Return Policies, please visit our Returns/Refunds Page.

• Can I return an item as it's not what I was expected?

  Of course. At Abfra.com, we strive to to satisfy our customers whatever happens.

  In case you wish to return an item that was not what you were expecting upon ordering, and considering it was, of course, totally unopened and remaining in its original packaging, please contact our Customer Service Department at customerservice@abfra.com.

  Our associates will send you a return label so you will be able to return your unopened item back to our warehouse accordingly.

  Upon receiving of your returned item, and after verification and validation, you will be then provided with a Store Credit for your item excluding return shipping and gift wrapping charges, when applicable.

  You will be able to use your Store Credit right away or, at your convenience on our website to purchase your favorite fragrances, perfumes and/or cosmetics and it will be applied upon checkout to your next order if you wish.

• Can I return skincare and/or cosmetics products?

  At Abfra.com, we strive to guarantee that all skincare and cosmetics sold on our website are of the highest quality, ensuring our customers receive only the best products.

  For health, hygiene and safety reasons, we do not accept returns or exchanges on skincare and cosmetics products.

  These items have also strict storage, handling, and transportation requirements to ensure they remain in perfect, original condition, that is why we cannot accept return of such fragile products.

  We appreciate your understanding.

• What happens if I return an opened perfume, even though you don’t accept them?

  At Abfra.com, we take pride in offering high-quality perfumes, fragrances, and cosmetics.

  As stated in our return and exchange policy, we are unable to accept returns or provide refunds for opened or used perfumes, as they cannot be resold for safety and hygiene reasons.

  Every return we receive is carefully inspected to ensure the product is in its perfect original condition and can be resold. We also verify that the returned product is exactly the same one that was shipped to the customer. We will not accept any product that has been replaced with a counterfeit or non-authentic item.

  Please ensure the products is in its original, unopened condition when returning.

  At Abfra.com, we are committed to providing 100% perfect and authentic perfumes to all of our customers year-round, exactly as we receive them from our top brand designers.

• What happens if I indicate that my returned perfume is unopened, but I’ve actually opened it to try how it smells?

  At Abfra.com, we carefully inspect all returns to ensure they are in their original, unopened condition to permanently guarantee a perfect and high quality of the perfumes, fragrances and cosmetics sold on our website.

  If a customer indicates that the perfume is unopened but it has been opened or used to try the scent, we will not be able to process a refund or exchange.

  For safety and hygiene reasons, we cannot accept opened products, even if they are returned with a claim that they are unopened. We encourage customers to carefully consider their purchase before opening the product to ensure they are satisfied with their selection.

• I returned a perfume that was opened. What will happen next?

  As per our return and exchange policy, we are unable to process a refund or exchange for opened perfumes, as they cannot be resold for safety and hygiene reasons.

  If you have returned an opened perfume, you will have the option to request that the product be shipped back to you. Please note, a handling and processing fee of $25.00 will be charged to cover the cost of returning the product.

  If you choose not to have the product returned, Abfra.com will proceed with recycling the perfume in accordance with our environmental guidelines.

• What is a Store Credit?

  A Store Credit is an amount of cash that Abfra.com has posted to your Abfra Account Balance after you have returned some merchandise or, in exchange of a cancelled order (full or partial).

  Store credit can be used for future purchases on Abfra.com at anytime and at your convenience.

  Its amount can then be applied to your next purchase, making it easy to shop again without having to spend cash right away again. Store credit with Abfra.com has no expiration date, except otherwise specified.

• How can I use my Store Credit?

  To use your Store Credit, simply add your favorite fragrances and perfumes into your shopping cart and apply it directly from your checkout page. 

  It will be automatically applied to your cart upon checkout and you will be able to use the form of payment that is the most convenient for you for the remaining balance of your order.

• Do Store Credits have expiration date? Do I have any Deadline in order to use it?

  All issued store credits provided by Abfra.com have no expiration date, except otherwise specifed on specific credits applied.

  If a particular store credit appear to have any expiration date, it will be automatically indicated upfront so you won't have to be worried on when to use it when it is posted to your Abfra Account Balance.

   

• Are Store Credits transferrable to anyone else?

  Unfortunately, Store Credits are non-transferrable and cannot be exchanged (wholly or partly) for cash.

  However, Store credits can, in addition to purchase perfumes, fragrances and/or cosmetics on our website, be used to purchase Abfra.com Gift Cards at anytime. There are several Abfra.com Gift Cards available on our website with different denominations to gift someone you love, a friend, a person yoiu wish to thank or one of your coworkers, for example.

• I deleted my Abfra.com Account, with a Store Credit on it. How can I retrieve it now?

  If you deleted your Abfra Account already, do not be worried about the Store Credit that was available for you to use before it has been closed.

  We will invite you to open a New Abfra Account. Once it has been done, please contact our Customer Service Department at customerservice@abfra.com to let us know, and we’ll transfer your previous store credit to your new account.

  You’ll be then able to use it immediately or whenever it suits you knowing that there is no expiration date for you to use iot for your next purchase. If you have any questions or need assistance, feel free to reach out!

• Can I have a refund instead of a Store Credit?

  If, instead of a Store Credit, you desire to receive a full refund for any returned merchandise you have made, please let us know and we will process for the appropriate refund at your convenience.

  Please note that Store Credits provided at Abfra.com discretion for any particular reason other than Store Credits provided for returned merchandise are not available for cash out.

• Can I combine Store Credits with Promotions, Sales and Special Offers?

  Of course! If you have a Store Credit available into your Abfra Account, do not hesitate to use it at anytime on your next purchase whatever is the current Promotion, Sale or Special Offer that is in place. 

   

Contact Us

• Who is Poppy?

  Poppy is our wonderful 24/7 Online Chat Concierge, always available to assist you with any questions about Abfra.com, our perfumes, fragrances, cosmetics, pricing, and more.

  Poppy can help you find the perfect fragrance, choose a thoughtful gift, purchase a gift card, and provide details on our shipping, return, and exchange policies. Feel free to ask any questions, Poppy is always there to help!

  Plus, if you need further assistance, Poppy can connect you with a live customer service associate who will be happy to assist you.

  Feel also free to contact us directly at customerservice@abfra.com for any additional support.

• Can I contact your Customer Service Department?

  Need more help?

  Have some questions about Perfumes, Colognes or any other products available on the website? Feel free to contact-us anytime at:

  Contact us

  Abfra.com                                      Customer Service

  Customer Service Dept.                       Mon-Fri 9 :00 am – 5:00 pm (PST)

  P.O. Box 81917                                    1-888-579-2951

  Las Vegas, NV 89146     

                                       

  Online Chat Concierge                      E-mail:

  For faster support, simply click            customerservice@abfra.com

  on our Online Live Chat Conierge

  located on the right-hand side of

  our website to live receive

  a wonderful customer support.

• Where is your Customer Service Department located?

  At Abfra.com, we are pride to offer a full U.S. based Customer Service. We believe that providing an outstanding local customer care is the minimum we owe to our customers.

  You will always find here a team of associates happy and ready to help and we hope you find with us a wonderful online shopping experience.

  Do not hesitate also to contact our 24/7 Online Chat Concierge with any questions you may have regarding Abfra.com, our fragrances and cosmetics or, about our policies. Simply click on the chat icon located on the right-hand side of your current screen. You will always find a fast answer out there. Our team of associates will be also always happy to assist you on the best way possible. 

  Thank you very much for choosing Abfra.com!

• Need More Help? Have Other Questions and/or Comments?

  At Abfra.com, we are committed to selling the products and always providing outstanding customer service.

  Should you need more help with your order and have further questions, please feel free to contact our U.S. based Customer Service at customerservice@abfra.com and our team of associates will be always glad to help.

  Also, do not hesitate also to contact Poppy, our 24/7 Online Chat Concierge with any questions you may have regarding Abfra.com, our fragrances and cosmetics or, about our policies. Simply click on the chat icon located on the right-hand side of your current screen. You will always find a fast answer out there. Our team of associates will be also always happy to assist you on the best way possible. 

  Don’t also forget to sign up for our newsletter and check back often for the best discount prices and coupons available on all of your favorite fragrances and/or cosmetics.

  Thank you for choosing Abfra.com!